Refund and Returns Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible to return your item under the following conditions:
Return Conditions
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Returns are accepted within 30 days of the delivery date.
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Items must be unused, undamaged, and in their original packaging with all original tags or labels attached.
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If the product is defective or damaged during shipping, please provide clear photographic evidence when requesting a return.
Non-Returnable Items
The following items are not eligible for return unless they are received damaged or defective:
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Products that have been used or are not in resalable condition.
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Sale items or personalized/customized products.
Return Process
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Request a Return: Contact our customer service team at support@sportjersey.store with your order number and reason for return.
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Return Approval: We will respond within 1–2 business days to confirm eligibility and provide the return address and instructions.
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Send the Item: Ship the item back within 15 days of return approval and provide a valid tracking number.
Return Shipping Costs
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If the return is due to a product defect or a shipment error, we will cover all return shipping costs.
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If the return is due to a change of mind or other non-quality-related reasons, the customer is responsible for return shipping.
Restocking Fees
We do not charge restocking fees for any returns.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 10 business days.
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Your bank or payment provider may require additional time to complete the transaction.
If you do not receive your refund within 15 business days after approval, please contact us.
Order Cancellation
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Orders can be canceled free of charge within 24 hours of payment.
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To cancel an order, please email support@sportjersey.store with your order number.
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Once an order has shipped, it cannot be canceled, but you may initiate a return once it is delivered.